Validate data at the point of entry / capture I’ve provided some examples below that we have come across and blurred out some parts of obvious reasons. With more businesses providing customer support via social media because it is more cost effective for them also increases the rise of negative comments to be broadcast all over the internet for anyone to see at anytime. There are a number of reasons for this too but the most obvious and common one is that the address wasn’t entered correctly when the customer placed the order to begin with.Ĭustomers not receiving goods on time or even at all is an obvious pain point, but, aside from the financial losses caused by refunds, damages and re-delivery costs, your brand’s reputation could also be at risk. One could be that your items haven’t been dispatched from the warehouse on time, another could be that items have gone missing our even stolen but the biggest sole reason is because the courier can’t find the customers address so the goods end up being returned. Never mind, I’m almost over that now!īecause we work with many e-Commerce retailers, I regularly hear or see customers complaining that they haven’t received their goods on time or the delivery driver can’t locate them, this could be for a number of reasons. I’ve moved house recently so waiting in for deliveries has been a daily occurrence for almost 6 weeks now, I think the most frustrating one was when my broadband installation was delayed because the engineer couldn’t find my address and unfortunately didn’t think to call me to ask me where the house was. We’ve all been there, waiting in all day for that delivery between 8am and 6pm it’s exciting isn’t it! You wait… and wait… and… That excitement is all of a sudden taken over by frustration because your item(s) still haven’t arrived.

Where is my quicken online account